At Vercleaner, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy sets out how we collect, use, store and protect personal data, in accordance with the General Data Protection Regulation (GDPR) and other relevant UK privacy laws.
Information we collect
We may collect the following personal data from you:
- Contact information, including name, address, telephone number, and email address
- Payment information, including bank account details and payment history
- Information about your use of our services, including details of the cleaning services you have received
- Any other information you voluntarily provide to us
How we use your information
We only process your personal data when we have a valid legal reason to do so. We use your information for the following purposes:
- To provide and manage our cleaning services: We use your contact and property details to fulfil our contract with you. This includes scheduling cleans, sending service reminders, and providing access instructions to our cleaning teams.
- Lawful Basis: Performance of a Contract.
- To process payments and billing: We use your financial information to issue invoices and process payments for services rendered.
- Lawful Basis: Performance of a Contract.
- To communicate with you: We use your contact details to respond to enquiries, provide quotes, and handle customer support requests.
- Lawful Basis: Legitimate Interests (to provide a high standard of customer service).
- To comply with legal obligations: We retain specific financial and tax records (such as invoices) to meet our statutory duties to HMRC.
- Lawful Basis: Compliance with a Legal Obligation.
- To handle data-related requests and complaints: In accordance with the Data (Use and Access) Act 2025, we will formally acknowledge any data-related complaints or rights requests within 30 days of receipt and provide a full response without undue delay.
- Lawful Basis: Compliance with a Legal Obligation.
Sharing of information
We will not share your personal information with any third party, except as necessary to provide our services to you or as required by law.
Data retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy.
Data security
We have implemented appropriate technical and organisational measures to secure your personal information from unauthorised access, disclosure, alteration, or destruction.
Your rights
Under the GDPR, you have the following rights with respect to your personal data:
- The right to access your personal data
- The right to have your personal data rectified if it is inaccurate or incomplete
- The right to have your personal data erased in certain circumstances
- The right to restrict the processing of your personal data
- The right to receive your personal data in a portable format
- The right to object to the processing of your personal data
If you would like to exercise any of these rights, contact us at info@vercleaner.co.uk
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices. Any updates to this Privacy Policy will be posted on our website.
Contact us
If you have any questions or concerns about our Privacy Policy, contact us at info@vercleaner.co.uk
Last updated: 12/03/2026
